At DRAG SEBASTIAN, we strive to provide exceptional travel experiences. However, we understand that circumstances may change. Our refund policy is designed to be fair to both our customers and our business.
Note: All refund requests are subject to the terms and conditions of our suppliers (airlines, hotels, tour operators, etc.), which may have their own cancellation policies.
The following refund policy applies to most of our tour packages:
Some specialized tours or custom itineraries may have different cancellation policies, which will be clearly stated in your tour agreement.
The following items are typically non-refundable:
In cases of force majeure events (natural disasters, political unrest, pandemics, etc.), we will work with our suppliers to obtain refunds or credits where possible. However, we cannot guarantee full refunds in these circumstances.
We strongly recommend purchasing travel insurance that covers cancellation for any reason.
To request a refund, please contact our customer service team at DRAGSEBASTIAN@outlook.com with your booking reference number and reason for cancellation.
Refunds will be processed within 14 business days of approval and will be issued to the original payment method.
We highly recommend purchasing comprehensive travel insurance at the time of booking. This can protect you against unexpected circumstances that may force you to cancel or interrupt your trip.
Our team can assist you in selecting appropriate travel insurance coverage for your needs.
DRAG SEBASTIAN reserves the right to modify this refund policy at any time. The policy in effect at the time of booking will apply to your reservation.
If you have any questions about our refund policy, please contact us at:
Email: DRAGSEBASTIAN@outlook.com
Address: 6 RUE DE LA COPE, 03380 HURIEL